We hope you love your House of Ellie purchase. If for any reason it isn't quite right, we're happy to help.

Returns

Items may be returned within 30 days of delivery for a refund to the original payment method.

To be eligible for a return, items must be returned in new, unused condition with all original

packaging, including the House of Ellie dust bag.

To start a return, please email hello@houseofellie.com with your order number and the item(s)

you would like to return. We will provide instructions for returning your item.

Please note:

• Original shipping charges are non-refundable.

• Return shipping costs are the responsibility of the customer unless the item arrived damaged

or defective.

• Gift cards and final sale items are not eligible for return.

Exchanges

At this time, House of Ellie does not offer direct exchanges.

If you would like a different item, we recommend returning your original purchase and placing a new

order.

Damaged or Defective Items

We take great pride in the quality and craftsmanship of every House of Ellie piece. If your item arrives damaged or you believe it has a defect in workmanship, please contact us within 30 days of delivery. We will gladly review the issue and work with you to make it right.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders may be canceled prior to

shipment. Once an order has shipped, it will be subject to our standard return policy.

Questions?

We're always happy to help.

Contact us at hello@houseofellie.com and we'll get back to you as soon as possible.

Warmly,

House of Ellie